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Wittman Enterprises, LLC <br />Undated and Current Technologv <br />Wittman Enterprises, LLC is dedicated to maintaining and updating our technology to meet the <br />industries needs. Our IT department is continuously on the look out for the newest software and <br />hardware available making sure we are kept up to date with all the latest technology. Our IT <br />department also receives ongoing updates to our billing software as it is developed by our <br />software vendor. <br />Internal and External Audits <br />Wittman Enterprises, LLC keeps accurate and up -to -date records of all bills, payments, and <br />correspondence related to billing functions to ensure a positive outcome to any audit. Wittman <br />Enterprises, LLC is open and encourages the City and its authorized representatives to inspect <br />and audit all data and records relating to our performance under the contract. We will be at the <br />City's disposal during any audit procedures, insuring immediate compliance with requests for <br />information. <br />Routine Meetin s <br />Wittman Enterprises, LLC is happy to meet with the City's personnel to discuss special or future <br />needs and changes. We are available to attend meetings by teleconference or in person. <br />Management staff is also available during regular business hours if the City should have any <br />questions or problems that need immediate attention. The successful partnership that we have <br />established enables us to obtain maximum legal reimbursement on all the City's accounts. <br />Electronic Access to Records <br />Wittman Enterprises, LLC offers computer access via a secured login that is password protected. <br />Access is granted only to the City personnel with authorization to view such information and is <br />strictly limited to the City's information. All patients may be referenced by name, date of <br />service, incident and run number. Our billing software system allows for a clear and traceable <br />audit trail for initial contact verification, billing notification and phone contact. It also, updates <br />each individual account detailing date, change, or billing function. All history and noted entries <br />are "write protected" so no alterations can be made. A record of all charges is maintained, a well <br />as a complete payment history. <br />The City has access to monitor, audit, review, examine, or study the methods, procedures, and <br />results of our billing and collections at all times via its own "Client Portal." Access to individual <br />patient accounts as well as standard and customized "real time" reports is available 24/7 within <br />this website. <br />City ojSanta Ana Fire Department <br />20 <br />