WITTMAN ENTERPRISES, LLC HIPAA BUSINESS ASSOCIATE AGREEMENT -2009

Home Browse Search

Wittman Enterprises, LLC 3.1.7 Special Accounts Discounts, Hardship, and Other Policies The City's policies are well established and apply to all residents and business owners within the City limits. The City does not offer discounting of any kind. All hardship requests are sent with the appropriate substantiating documentation to the City for review. We are then notified of the decision and forward that decision on to the patient. All procedures are listed in your company specifics and we will continue to follow all guidelines that have been established. Subscription Program The City of Santa Ana has a Paramedic Membership program. All accounts are verified for membership prior to data entry. Verification of a patient's membership is done 2 ways. If the membership is paid through the water bill we call the City of Santa Ana Water Department and using the patient's address, date of service, and the name on that the water bill we verify paramedic coverage and ask for the membership #. If the patient pays for the membership on an annual basis we check the Paramedic Membership book the City provides to us. If the patient is not on the list but insist that they are on the yearly program we call the City to verify membership. Patient accounts that do not have insurance information listed are researched through a phone call to the patient, hospital contact or an information letter sent to the patient. Once all insurance payments have been received, we do not bill the patient or call them, the balance is written off to the membership program. If the member does not have any /or other insurance, the balance is written off to the membership program. If the patient was not a valid member on the date of service, we continue to bill the patient accordingly. Dispute Resolution The resolution of disputes is performed in accordance with the City and HIPAA guidelines. Wittman Enterprises, LLC has developed and will maintain a good rapport with the City's staff, working closely with them to find a quick and equitable resolution to all patient disputes. While we receive and make over 10,000 calls per week our Customer Service Representatives at Wittman Enterprises, LLC are aware that we represent the City's interest when responding to inquiries from patients, insurance companies, attorneys and others. Customer Service Representatives process all incoming mail, insurance EOB's, and patient disputes. We are often able to dispel any concerns or disputes regarding charges without involving City personnel, however, we immediately notify the City of any patient care complaints. City OfEanta Ana Fire Department 33