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Wittman Enterprises, LLC <br />3.1.8 Delinquent Accounts <br />All accounts that are being written off to collections are sent electronically to the City's collection <br />agency. Accounts can be pulled from collections within 30 days of referral. All collection questions <br />are referred to the City's collection agency. Before an account can be recommended for referral the <br />following procedures must have been performed: <br />• Bill Schedule has been completed <br />• Utilization of all appropriate follow -up letters <br />• Alternate contacts have been used <br />• Attempts to locate correct address and telephone number with the Haines Directory, <br />White Pages.com and Accurint.Com <br />• Hospital contacted for better information <br />• Medi -Cal eligibility re- verified <br />City of Santa Ana Fire Department <br />34 <br />