GRAFFITI TRACKER INC. 1C - 2009 - Laserfiche WebLink

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EXHIBIT A-2 SCOPE OF SERVICES (July 1, 2009 through June 30, 2010) Graffiti Tracker Incorporated will establish a graffiti tracking methodology to assist the City and law enforcement officials to reduce graffiti vandalism in the City of Santa Ana. Contractor grants to City, a site license for access to the Graffiti Tracker system. Permission from the Contract Administrator will be required for anyone to have access to this system. Upon permission being granted for access to the system, a username and password will be given to those individuals, and they will be granted an "Operator" level access to the GAITS system. This lease will be in effect for the duration of the contract. In addition, Graffiti Tracker Inc will continue to provide the following services, as set forth in the original Scope of Services, attached as Exhibit A to said Agreement: a. Train designated personnel to use digital, GPS camera(s) b. Establish graffiti tracking protocols, including a standardized method to determine square footage depicted in a photo. c. Provide limited customization of photo labeling, including reporting information such as whether it is a "Hot Line call", public/private property, square footage of graffiti, removal methods, and other memo fields as agreed between Consultant and City. d. Train personnel on proper photo uploading procedures. e. Analyze all graffiti data and make graffiti intelligence available via the Graffiti Tracker system. f. Provide access to the web based Graffiti Tracker program twenty-four hours a day, seven days a week until contract ends. g. Provide training to all designated personnel on how to utilize the Graffiti Tracker system. h. Submit a monthly report to the Contract Administrator setting forth the number of photos received from Santa Ana, those analyzed and duplicates deleted. The City of Santa Ana will receive all the above-mentioned services for 12 months during the amendment period, from July 1, 2009 through June 30, 2010. The Graffiti Tracker system is a web-based program. There is no software necessary to install. As a result, there are no restrictions to the number of users that may access the system. The above-mentioned package includes continual upgrades at no additional cost.