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<br />Wesley A. Bosch, M.A. <br />May 21,2009 <br /> <br />Description of Needs and ServIces <br /> <br />Based upon my experience at the Santa Ana W/O/R/K Center and elsewhere, the populations <br />that generally need services include those who were laid off from their jobs, workers who have <br />been unsuccessful in securing adequate employment despite their efforts, workers who are <br />considered or consider themselves underemployed, the economically disadvantaged, <br />chronically unemployed Individuals with limited vocational skills, and persons being supported <br />by public assistance. <br /> <br />Personal Needs <br />The Issues and probiems these different populations face may vary and may require different <br />approaches to Increase their chances of Improvement and success. Their concerns on a <br />personal or psychological level may include: grieving the loss of a valued job, interpersonal and <br />self-esteem problems that arise from this loss or conflict with previous employers, difficulties In <br />handling the stress of economic insecurity and uncertainty, Changes in self-perception and self- <br />definition, hopelessness and despair, frustration and other effects from encountering repeated <br />rejections in their job search activity, the breakdown of previously adequate coping skills, stress <br />on the family or significant others and consequent disintegration of supportive relationships, the <br />exacerbation of underlying emotional and/or behavior disorders. clinical depression, suicidal <br />ideation and risk, severe anxiety, and substance abuse. <br /> <br />Personal Services <br />The type of services provided to address the various personal needs would be similar in nature, <br />though the specific approach may vary according to the indlvidual(s) and the most important <br />Identified Issue(s) of concem. Both educational and clinical interventions would be used, as <br />appropriate. The primary modality would be Indlviduai counseling that may involve single or <br />multiple appointments in a confidentlai setting. Involvement of family or significant others would <br />take place when identified as potentially helpful. Group counseling or workshops may be <br />conducted according to the need and commonality of concerns. Referral to relevant <br />professionais, agencies, and resources would be made as appropriate with follow-up regarding <br />progress and outcome. <br /> <br />Vocallonal Needs <br />In the more career-oriented area, customers may be faced with confusion and indecision about <br />what direction to go in next; uncertainty about what type of work activity they are best suited <br />for. have skills in, and would be most satisfied with; and what kind of jobs have current prospects <br />and a potentially positive future outlook. Additionally, many customers have little or outdated <br />job search skills that include; writing resumes; Interviewing for Jobs; appropriate behavior and <br />appearance; obtaining job, industry, or company related information; and computer-related <br />skills that are relevant to job search and preparation. Many times these issues overlap with <br />emotional concerns mentioned above and need to be worked with conjointly. Case managers <br />and customers need additional toois to help determine the appropriateness of vocational <br />training and In what types of training or what jobs they are best suited for. The level of computer <br />or other employment-related skill and knowledge may not be clear prior to job development <br />efforts, thus job referrals may be made without a high degree of confidence in some cases or <br />may result in mismatched training or placements. <br /> <br />6 <br />