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EXHIBIT A <br />SCOPE OF SERVICES <br />GENERAL SCOPE OF WORK <br />The Contractor shall furnish all supervision, labor, equipment, materials, and supplies required to perform <br />janitorial services at various locations. <br />➢ Work performed at properties listed in this specification will be administered by the Finance <br />Department — Building Maintenance Division and are subject to work hours and standards listed <br />in the specification. <br />The following terms and conditions pertain to this specification in its entirety. <br />1.0 QUALITY CONTROL <br />1.1 Quality Control Program: Submit your QUALITY CONTROL PROGRAM as part of your <br />proposal and include at a minimum, the following: <br />I. Weekly and monthly inspection system reports covering all the services listed in this <br />RFP. It shall specify each office, room and/or general area listed in this RFP and its <br />observed state of cleanliness. <br />2. Methods for identifying and correcting deficiencies in quality of service. <br />3. Contractor shall maintain a file of inspections conducted and when applicable, take <br />corrective action. A copy of each inspection and documented corrective action shall be <br />delivered to the Property & Facilities Manager within seven (7) calendar days from the <br />date of inspection. <br />4. Detail staff overseeing the quality control program. <br />2.0 BUILDING SECURITY <br />The contractor shall keep all exterior doors locked during the performance of work or as otherwise directed <br />and shall ensure that all doors are locked at the end of the shift unless otherwise noted. Offices with <br />security systems shall be activated immediately after work is completed in that area. The Contractor shall <br />be responsible for any lost keys, card keys and any inherent damages (i.e., re- keying of the whole facility). <br />This cost shall be withheld from payment(s). The decision to re -key the whole facility is solely that of the <br />City's Facilities Maintenance Superintendent. <br />3.0 EQUIPMENT USAGE <br />There shall be no usage of city equipment, telephones, or facilities by the contractor's staff except for a <br />telephone designated for business use by City staff or as otherwise allowed by City staff coordinating this <br />contract. The City may ask the contractor to remove staff from the site if they are found to be in violation <br />of this policy. Electrical power (I 10) volts will be furnished by the City as existing power outlets for the <br />contractor's use to operate such equipment necessary in the conduct of his work. The Contractor shall be <br />responsible for any damage caused to the electrical outlets and their covers caused by improper <br />disconnection of equipment. Hot and cold water will also be made available as necessary for cleaning. <br />4.0 CONTRACTOR RESPONSIBILITY <br />It is the Contractor's responsibility to verify and measure the square footage to be cleaned and priced <br />accordingly. It is also the Contractor's responsibility to accurately estimate the supplies needed for the <br />