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Agreement between KCC Knowledge Comput/ng (Canada) L/m/ted and <br />Clty of Santa Ans (Exhlblt FJ <br />18. SCHEDULE A-2 <br />18.I. Support service is for the following periods (Sec 2.1): <br />24 hours per day <br />7 days per week <br />18.2. Designated Individuals for Customer Support (Sec. 4.1.1): <br />19. SCHEDULE A-3 <br />I9.1. The Customer may submit Incident Reports to KCC via the following <br />channels: <br />Confidential Psge 13 <br />8/18/2009 <br />City of Santa Ma - Exhibit F Copyright O ZOQ6 -KCC Knowledge Computing (Canada) Umite+ci <br />!~ <br />I <br />250-17 <br />17. SCHEDULE A-1 <br />17.1. Supported Software <br />12f..i. Designated Individuals for Authorizing Additional ExiJentiiture flea 2 S~ <br />