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1390 Pittard Driver, mite 200 <br />Rocks-ills, vtaryland 2!?850. l'SA <br />1'e l: + 1 301 354 1376 <br />Fay:+i ;Ol i4 j~6? <br />September 9, 2009 <br />Mr. Vnh Nguyen <br />City of Santa Ana <br />FUblic Works Agency, 4th Roor <br />20 Civic Center Plaza <br />Santa Ana, California 92701 <br />TEIVENT <br />RE Santa Ana Advanced Traffic Management System (ATMs') <br />Rroposal for Annual System Support <br />Dear M r. Nguyen: <br />Telvent Farradyne Inc. (TR) is pleased to submit this proposal for providing system and <br />software support for the City's ATM S platform. <br />The ATMS platform controls and monitors traffic signals within the City of Santa Ana. The <br />central component of this system is the Management Information 9~rstem for Transportation <br />(M ISn software, developed by TR. The City is pursuing deployment of a Transportation <br />Information stem m~ integratetf with M IST platform. TIS will provide traveler information <br />via the dty's public web. <br />The proposed scope of services indudes the following components <br />1. Annual 9~rstem fbutine Maintenance <br />2. Annual C+n-call System Support <br />The following sections descxibe scope of services covered under this proposal. <br />Annual System Routine Maintenance <br />Under this task TFI will provide maintenance support for the M1ST~ software for the duration <br />desired by the city. During the effective period of the Maintenance Support, TFI wi71 provide <br />the following services: <br />1. Telephone, email, and Internet support, responding to CIIDV'f identified problems <br />and application use related queries. This support will be during normal TFI business <br />hours FAT. This service will be extended to three designated personnel of the CIIQ~I'f. <br />2. Support in the correction of software errors where such errors prevent the operation <br />of the application or have a significant impact on the application's use. <br />3. Significant application enhancements, developed by TFI for the specific modules of <br />MlS'I'~' that have been licensed by CIIFNT, in the execution of it's business, that have <br />25G-12 <br />