Laserfiche WebLink
~-~taAnaA71NSAnnua~5j~atem St~vport <br />applicability and sgnificant benefit to CtiE~ll's use of application. These tioensed <br />modules include: base MIS'I®, signal control, device navigator for DMS and CCTV, <br />and Strategy (OPAC) <br />4. Significant application enhancements, developed by TFI for the OPAC algorithm <br />The Cl~lTresponsibilities are as follows: <br />a. Keeping employees trained in the M1S'I® system usage. if additional training <br />is required, this maybe supplied at prevailing TFl Time and Materials rates. <br />b. Timely notification of errors encountered. These notifications should be in <br />writing and maybe posted by mail, fax or FinaiL Notification should include <br />the time and date of error, the machine that exhibited the error, a full <br />description of the error encountered, the name and direct phone number for <br />the person that experienced the error, and the state of the system and <br />environment at the time of the error. <br />c. Upgrading to the latest available release of MiS'I® within one year of the date <br />that it is made available. <br />d. Allow access to the MbS`I® system by TFI for support by providing remote <br />access. <br />Keep all computers associated with M1S'I~', acting as a Server or Operator <br />]nterface free of any software that was not delivered with the MLSS'I® system <br />or subsequent releases. Note: <br />1) Anti-virus and traffic modeling software packages such as Syncrho <br />maybe installed on M1ST~ machines. <br />2) It is recommended that the CII)~~1T inform TFI of any other software <br />packages that may need to be installed on MIST' machines. This will <br />expedite troubleshooting process if any problems arise as a result of <br />the subject software installation. <br />f. Not allow MIST' software to be modified in any way by anyone other than TFI <br />or other TFI approved entities, as defined by CIIENI's executed MLST license <br />Agreement. <br />Fee Schedule <br />TA will provide the above support services to the City of Santa Ana for an annual fee of eight <br />thousand dollars ($8,000), based on a Maintenance Agreement for a period of three (3) <br />years. This does not include labor and all travel, accommodation and per diem expenses <br />incurred for any site visits to the Customer's site. Such costs will be covered under Annual <br />On-call System Support. All of the dollar amounts are to be paid to TFI in US dollars. B~7lings <br />will be made annually for the following 12 months of support, starting upon acceptance of <br />this agreement and notice to proceed from the CL1F1~'T. The payments are due within 30 <br />days of invoice. <br />Total number of hours of Support available under this Maintenance Support (excepting the <br />required hours defined in paragraph five (5) above) shall be limited to 60 man-hours per <br />:~ ` J <br />25G-13 <br />