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City of Santa Ana <br />Performance Outcome Tracking <br />Activity/ <br />Program <br />Outcome Tracking <br />Goal <br />HUD Outcome Tracking <br />HUD Goal <br />Supportive <br />Track individuals who <br />50% of individuals/families <br />Number of persons assisted: <br />Accessibility for the <br />Services for <br />received support services that <br />receiving support services <br />-with new access to a service <br />purpose of creating <br />ESG <br />were linked to one or more <br />will be linked to one or <br />-with improved access to a service <br />Suitable Living <br />additional support service <br />more additional support <br />-where activity was used to meet a <br />Environments <br />and/or appropriate housing. <br />service and/or appropriate <br />quality standard or measurably improved <br />housing. <br />quality, report the number that no longer <br />only have access to substandard service <br />Describe how you will gather the tracking information, noted above, for that activity. <br />Currently, LASOC tracks and monitors all SAHLOP cases through a computer client database which <br />maintains all client intakes. The client database intake system determines the client's eligibility and tracks <br />their: name, address, case facts, advice provided and other important statistical information. Additionally, <br />the database is able to track the activities of the Homeless Outreach programs. SAHLOP also maintains <br />paper case files which document all the work completed on behalf of each client. <br />The supervising attorney of the project and the project staff paralegal keep track of all clients assisted <br />through the project. Case lists are generated on a quarterly basis and reviewed to ensure proper and <br />adequate services are being provided to the client and to ensure that cases are being closed in a timely <br />manner. <br />LASOC evaluates all programs and special projects regularly to ensure that they are opperating <br />efficiently. Maintaining a strong infrastructure through the use of a compluter database along with strong <br />management oversight provides an opportunity for each case to be evaluated separately. <br />SAHLOP measures success on a contimuum because for some homeless clients the fact that they sought <br />legal services is a great success while for others, achieving a final resolution on their legal matter is also <br />determined a successful outcome. <br />Exhibit A-1 <br />Page 1 of 1 <br />