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2 Overview of Project Deliverables This project will provide the following Products and Services: 2.1 (1) Unit Swap Module Unit Swap Recommendation provides additional vehicle recommendations to the dispatcher when units become available after the initial dispatch. For example, the dispatcher may assign an engine that is ten minutes away using initial assign. Five minutes later, a significantly closer unit becomes available and provides significant response time savings. The system will alert the dispatcher that the newly available unit might be closer than the already dispatched unit. 2.2 (1) Auto Dispatch Module Auto Dispatch can allow VisiCAD to determine the optimum units to be dispatched to an incident and dispatch those units automatically without user intervention. Please note that Unit Swap & Auto Dispatch operate with a server -based architecture. For Command 4.4 and earlier, these components cannot be co -located with the Other interfaces. These functions are running constantly and require significant processor capacity. These components can be co -located on teh VisiNet Web Server. Otherwise a dedicated server(s) are required, which will be subject to server configuration and testing charges. If these components are installed on new hardware, it is the client's responsibility to perform basic server preparation for the CAD Modules. Basic server preparation includes placing the servers in the racks, joining them to the existing domain, with the Domain Controller in place, and establishing remote connectivity capability (VPN and Remote Desktop) for authorized TriTech personnel to perform configuration. These activities will be coordinated between TriTech and the Client IT staff and assistance will be provided by TriTech's IS team as required. If the Client is not willing to complete the basic server preparation, this task may be performed by TriTech or TriTech's subcontractors at additional cost. a. TriTech Responsibilities i. Remotely enable Unit Swap Module ii. Remotely enable Auto Dispatch Module. iii. Provide VisiCAD Command Administrative and User guides. b. Client Responsibilities Perform site preparation, as specified in TriTech's Platform Planning Document. (if necessary) ii. Provide TriTech with all necessary configuration documentation which includes machine name, IP address, Administrator Account Information, naming convention, and connectivity as prescribed. Copyright ® 2009 TriTech Software Systems — Based on SOW Template March 2009 Unpublished: Rights reserved under the copyright law of the United States. Confidential