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2.3 Standard VisiCAD Mapping Conversion Services TriTech will perform a Standard Mapping Data Import that provides maps for VisiCAD Command and VisiNet Mobile Systems. a. TriTech Responsibilities: i. Perform a GIS Conversion and installation of the mapping data into the system. b. Client Responsibilities: i. Provide data in the required format, and per Project Schedule. This data must include: 1) Centerline data; 2) response areas; 3) viewable/cosmetic layers. Make needed changes to mapping data to allow the resulting GIS data to supported applicable licensed Software functions. iii. After initial GIS conversion, assume responsibility for updating the data using TriTech provided GIS tools to ensure that data is up to date for Go Live. 2.4 Project Management Services TriTech will appoint a TriTech Project Manager as the principal TriTech contact who will be responsible for managing the implementation and Configuration of the project deliverables within the framework of the Agreement and this SOW. The Project Manager is involved in the Project beginning with the SOW development and continuing through Project completion. The Project Manager will organize Project status calls with the Client's Project Manager as needed to report on the progress of the project deliverables. The Project manager will engage other technical resources such as a GIS Analyst, and Technical Services staff in the project as necessary. 2.5 One year Support and Maintenance 3 Change Management Process The purpose of the Change Management Process is to manage any significant changes to the Project as described in this SOW or related documents as referenced within the SOW. These changes may include, but are not limited to a modification to Project scope, Standard or Custom products' functionality, TriTech and Client's identified roles and responsibilities, Project payment terms, and modifications to the scope or delivery location of services within the Project. All significant changes must be documented through the Change Management Process. The type of documentation needed will depend on the nature and significance of the change. Changes that do not affect Project effort or do not incur additional cost may only require a Change Control Document. Additional deliverables or Project deletions in terms of Software and services will require a mutually agreed upon Change Order. Copyright C 2009 TriTech Software Systems Unpublished: Rights reserved under the copyright law of the United States. Confidential