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a. TriTech Responsibilities i. Change Orders will be prepared for submission to the Client when material changes to the SOW are required. Where Project changes require Engineering -level modifications, TriTech will perform requirements capture necessary to prepare required documentation including a HLEE or an OSD for Client review and approval. ill. Where Project changes require Engineering -level modifications, Client will be informed of the delivery mechanism (version and schedule). b. Client Responsibilities When applicable, the Client will identify the services or deliverables that will be subject to a Change Order, per the Agreement between both parties. ii. When applicable, the Client will identify changes to features or functionality related to CAD, Mobile, Interface or any other Subsystem that will require a change order. This process may also include participation with the requirements process. ill. Client will approve and process Change Orders as in a timely manner. 3.1 Task Completion Reports As part of the Project controlling process, upon completion of significant milestones and or tasks, TriTech will submit a Task Completion Report CTCR' to the Client. The TCR serves as a formal tool for the purpose of verifying with the Client that work has been completed according to the requirements specified within the SOW and/or related documents. TCRs are presented to the Client by TriTech's Project Manager for signature. Some TCRs may trigger a Project payment, in accordance with the payment terms within the Agreement. Upon execution of a TCR that is tied to a Project payment milestone, the Client will receive an invoice from TriTech's accounting department which must be paid based on the terms and conditions of the Agreement. a. TriTech Responsibilities L TriTech will prepare and submit TCRs for Client's signature upon completion of the applicable task. b. Client Responsibilities i. Client will process TCRs within a five (5) business day period from the time of receipt less any challenges to the validity of the report. J. In the event that Client disagrees with a TCR, Client shall submit to TriTech a written explanation detailing why the Client believes that the subject of the TCR and/or tasks have not been completed in accordance with the Agreement or this SOW. Such notification from the Client shall be provided to the TriTech Project Manager within five (5) business days of receipt of the TCR. Copyright ® 2009 TriTech Software Systems — Based on SOW Template March 2009 Unpublished: Rights reserved under the copyright law of the United States. Confidential