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I Overview 1.1 Statement of Work In accordance with the terms and conditions of TriTech Software Systems (TriTech) System Purchase Agreement (the "Agreement'), this Statement of Work (SOW) defines the Services and Deliverables that will be directly provided by TriTech Software Systems to the City of Santa Ana hereinafter referred to as "Client. The project will provide (1) Unit Swap Module, (1) Auto Dispatch Module and Standard VisiCAD Mapping Conversion Services. This project description includes the Services and Deliverables specified in sales order # TBD. This SOW will be the controlling document for the "Project'. In some cases, the framework of Deliverables documented by this SOW for this Project is further defined through additional documents such as: VisiCAD Command Admin and User guides. 1.2 Project Management Definitions The following project management terms are used in this document. Since these terms may be used differently in other settings, these definitions are provided for clarity. a) Project Schedule means the schedule providing dates and timeframes for completion of tasks and Deliverables during the course of this Project. The Project Schedule is subject to change at the mutual agreement of TriTech and the Client as further discussed in this SOW. b) Project Management Plan means collectively the Communications Management Plan; Risk Management Plan; and Change Management Plan that provide the criteria for managing those tasks within the Project. 1.3 General Client Responsibilities In addition to those Client responsibilities stated elsewhere in this SOW, the Client is responsible for: a) Electrical facilities (e.g., outlets, generator and other electrical infrastructure facilities) required for this project, including necessary maintenance. b) Cabling (e.g., power, network, interface and other electrical and data transmission lines) required for this project, including necessary maintenance. c) Network/communications connections (e.g., LAN/WAN, commercial wireless, telephone, VPN, and other voice/data connections), or ongoing network/communications charges associated with installation, operation or support of the proposed system including the establishment and maintenance of security accounts. d) Configuration and/or programming of network routers, switches and bridges — this includes providing information to TriTech staff on any firewalls within the overall network that the system will operate and necessary port access for the system to operate in accordance with TriTech documentation. e) Unless specified as a defined service to be delivered by TriTech, the installation, configuration, maintenance (including patch management and upgrades of Microsoft software required by the System. Copyright ® 2009 TriTech Software Systems — Based on SOW Template March 2009 Unpublished: Rights reserved under the copyright law of the United States. Confidential