TELVENT FARRADYNE, INC. - 2009 - Laserfiche WebLink

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Santa Ana ATMSAnnua /System Support applicability and significant benefit to CLIENT's use of application. These licensed modules include: base MIST`'', signal control, device navigator for DIMS and CCTV, and Strategy (OPAL) 4. Significant application enhancements, developed by TFI for the OPAC algorithm The CLIENT responsibilities are as follows: a. Keeping employees trained in the MIST "' system usage. If additional training is required, this may be supplied at prevailing TFI Time and Materials rates. b. Timely notification of errors encountered. These notifications should be in writing and may be posted by mail, fax or Email. Notification should include the time and date of error, the machine that exhibited the error, a full description of the error encountered, the name and direct phone number for the person that experienced the error, and the state of the system and environment at the time of the error. c. Upgrading to the latest available release of MIST` within one year of the date that it is made available. J. Allow access to the MIST* system by TFI for support by providing remote access. e. Keep all computers associated with MIST'S, acting as a Server or Operator Interface free of any software that was not delivered with the MIST" system or subsequent releases. Note: 1) Anti -virus and traffic modeling software packages such as Syncrho may be installed on MIST® machines. 2) It is recommended that the CLIENT inform TFI of any other software packages that may need to be installed on MIST® machines. This will expedite troubleshooting process if any problems arise as a result of the subject software installation. Not allow MIST`' software to be modified in any way by anyone other than TFI or other TFI approved entities, as defined by CLIENT's executed MIST License Agreement, Fee Schedule TFI will provide the above support services to the City of Santa Ana for an annual fee of eight thousand dollars ($8,000), based on a Maintenance Agreement for a period of three (3) years. This does not include labor and all travel, accommodation and per diem expenses incurred for any site visits to the Customer's site. Such costs will be covered under Annual On -call System Support. All of the dollar amounts are to be paid to TFI in US dollars. Billings will be made annually for the following 12 months of support, starting upon acceptance of this agreement and notice to proceed from the CLIENT. The payments are due within 30 days of invoice. Total number of hours of Support available under this Maintenance Support (excepting the required hours defined in paragraph five (5) above) shall be limited to 60 man -hours per TELVENT