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Santa Ana ATW Annua /System Support <br />annum. In the event that more hours of Support are required, they will be charged to the <br />Annual On -call System Support task. <br />Annual On -call System Support <br />Under this task, TFI will provide necessary support that is not part of the routine maintenance <br />described above. This will be on an as needed basis for the following but not limited to <br />I. Provide necessary modification of the system software /hardware to maintain or <br />improve the system functions. The cost of building, testing, and supplying the <br />customized application update required for enhancements will be included in this <br />task. <br />2. Provide support for database management, maintenance, enhancement, and <br />population. Provide support for administrative tasks, including tape backups, user <br />account management, and daily operations if desired by the CLIENT. <br />3. Provide software engineering support to <br />changes identified by the CLIENT. These <br />alterations to the MIST software. <br />modify the MIST code to incorporate <br />changes shall not include substantial <br />4. Provide support in design of system for expansion or implementation of new <br />technology. This shall include assisting and advising CLIENT employees with the <br />design and specifications of traffic signal equipment and communications networks in <br />order to properly integrate with MIST system. <br />5. Provide system /communication hardware or software replacement as necessary. <br />6. Provide support in grant application for system and related communication upgrade. <br />Fee Schedule <br />The total cost of this Annual On -call System Support task shall not exceed $60,000. All <br />services shall be billed on a monthly basis. TFI's invoice shall be paid thirty (30) days after the <br />receipt for contract services that have been satisfactorily completed. The City's representative <br />must verify all work completed. <br />The following table provides labor rates for the time & material tasks. These are based on the <br />estimated labor rates for the Year 2009. A 5% escalation rate will be added to each year <br />after. <br />TEIVENT <br />