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1 Overview <br /> 1.1 Executive Summary <br /> You have made a significant investment in your facility and its complex technical systems which are critical to the <br /> profitability and productivity of your overall business. This proposed service solution, our Service Agreement, will <br /> proactively serve to protect that substantiaE investment through a program of planned service tasks by our trained <br /> technical staff. <br /> This Service Agreement has been specifically developed to support your unique facility, and the services provided <br /> herein will help you in achieving your facility goals. <br /> 7.2 Customer Objectives <br /> To have fire alarm system tested per customers RFI' <br /> 1.3 Current Situation <br /> Siemens has been doing the testing and customer needs to put it out to bid. All testing will be done during normal <br /> business hours Monday -Friday 7:00 am to 4;00 pm. Any programming wilt need to be done by others as the fire <br /> alarm system is a proprietary system. <br /> 1.4 Siemens Capabilities & Commitment to Our Customers <br /> Siemens Industry, Inc, is the leading single-source provider of cost-effective facility performance solutions for the <br /> comfort, life safety, security, energy efficiency and operation of some of the most technically advanced buildings <br /> in the world. Siemens is pleased to offer this proposal for technical support services to your facility. For more than <br /> 150 years, Siemens has built a culture of long-term commitment to customers through innovation and technology. <br /> We are confident that we have the capabilities to meet your critical facility needs today and in the future, and we <br /> look forward to the opportunity to serve yau. <br /> <br /> Siemens Industry, Inc. 90/26/2009 Page 3 <br /> 25B-11 <br /> <br />