Laserfiche WebLink
2 Service Solution <br /> 2.1 FIRE ALARM & LIFE SAFETY SERVICES <br /> 2.1.9 Customer Support Services <br /> Life Safety Log Book; We wilt provide a life safety log book containing information and guidance on the <br /> management of the Life Safety System. All service records shall be recorded and kept within the tog book. This <br /> log book shall serve as a reference for local authorities, insurance carriers, and Siemens technical personnel. <br /> Written Report of Ali Services Performed: We will complete a service report for each visit detailing the purpose <br /> of the tali and summarizing the work that was performed. <br /> Annual System Configuration Audit & Report: We wil! verify and compare the system configuration to the <br /> existing records during the annua! test and inspection. Any changes to the system are checked and documented. <br /> 2.1.2 Technical Support Services <br /> Emergency Onsite Response: Monday through Sunday, 24 kours per Day: Emergency Onsite Response will be <br /> provided to reduce the costs and disruptions of downtime when an unexpected problem does occur. Siemens will <br /> provide this service between scheduled service calls and respond within 4 hours for critical emergencies, or within <br /> 8 hours for non-emergency conditions, Monday through Sunday, 24 hours per day, including Holidays, upon <br /> receiving notification of an emergency. Critical emergencies, as determined by your staff and Siemens, are failures <br /> at a system or panel level that would result in the loss of the operation of an entire section of a building or place <br /> the facility at high risk. Non-emergency conditions, as determined by your staff and Siemens, are failures at an <br /> individual component level resulting in minimal impact to the overall operation of the facility. Non-emergency <br /> conditions, as determined by your staff and Siemens, maybe incorporated into the next scheduled service call. <br /> Fire Alarm System Testing & Inspection: We will perform an annual test of all covered fire systems by certified <br /> specialists using testing protocols specified by NFPA as well as any local guidelines that are required for your <br /> facility. In addition, we will perform sensitivity testing of ai! smoke defectors to ensure that the equipment is <br /> operating within the proper UL-specified sensitivity range. Necessary documentation detailing the results of the <br /> <br /> Siemens Industry, Inc. 90126!2009 Page 4 <br /> 25B-12 <br /> <br />