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Otis Elevator Company <br /> North American Area <br /> 713 E Ball Road ~~15 <br /> Suite 200 <br /> Anaheim, CA 92805 A United Technofogles Company <br /> November 3, 2009 <br /> Mr. Mario Ghizzi <br /> Building Maintenance Superintendent <br /> City of Santa Ana <br /> 20 Civic Center Piaza <br /> M-11 <br /> Santa Ana, CA 92702 <br /> Reference: Technical Experience <br /> Dear Mr. Ghizzi: <br /> Otis Elevator is the largest elevator manufacturing and service company in the world. Otis has been <br /> in the elevator industry since 1853. As such, we draw on a wealth of technical resources and <br /> experience to better serve our customers. <br /> 1. Our route technicians in the Orange County area each have an average of over 20 years of <br /> experience in the service and repair of elevator and escalator systems. <br /> 2. Otis has troubleshooting specialist technicians in the area that are available for higher level or <br /> intermittent issues that arise. <br /> 3. The technicians also have engineering and technical support available 24f7. I have enclosed <br /> a fact sheet describing Otis ROLE (Remote On-Line Engineer) to illustrate the value of this <br /> service. <br /> 4. In addition to a local warehouse of parts; the Otis Service Center, located in Bloomfield, CT, <br /> has a massive warehouse of parts available for overnight shipping. They will also support <br /> our technicians in locating hard to find or out of production parts as well. <br /> S. The Otis Maintenance Management System (OMMS} is a system of preventative <br /> maintenance that Otis employs using technology and experience to provide the best passible <br /> maintenance to your elevators. I have enclosed a fact sheet describing OMMS more in <br /> depth. <br /> Sincerely, <br /> ason Kaxnmueller <br /> <br /> Account Manager <br /> I <br /> 25C-12 <br /> <br />