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' ` ' ~T~S <br /> Remote 4n-Line Expert <br /> Another Way We Keep Your Elevators Up and Running <br /> ExPERr iECHMICAt StJPPORr Wtth OtisROLE support, Otis Elevator Company has expanded a <br /> tMME03A7ECY computer-Industry mainstay to the high-tech world of elevators. Our°Remote <br /> a,ooo Field Technicians On-Line Expert` hotline provides a quick, easy way forour army of field <br /> 60 Specialists technicians in the U.S. and Canada to call for backup white troubleshooting <br /> Tott•Free Number complex repairs. This suppotf network helps our customers continue fo gel <br /> Automatic Routing to Appropri- the last dependable service for which Otis has always been known. <br /> ate Expert While oiherelevatorservice companies send their mechanics outon <br /> Timely Resolution their own to navigate an array of problems, Otis has recognized the value of <br /> Expertise to Otis and Non-Otis specialized expertise. ]f orie of our technicians runs Into a situation he orshe <br /> Equipment can't immediately diagnose, atoll-free number connects him orher tothe <br /> PROVER TRACK RECORD appropriate expertto assist in resolving the Issue quickly. <br /> 30,000 Calls Handled Annually With one simple phone call, our Ot(s technician can speak with a <br /> Operating Since 1999 practic(ng specialist-a fteki engineer, who could be located anywhere in <br /> <br /> RESUt.rs NorthAmerlca, fo answer the mechanfe's questions, whether they concern <br /> Consts#entiy Reliable Service door adjusfinentorflne-tuningsoftware. Ourskillmappingsystemmeansthe <br /> Significantly Reduced mechanic is automaficaliy routed to the expertwho can best resolve the <br /> Downtime problem, whetheriYs in Vancouver, Kokomo, New York, orAnchorage. <br /> shared and Expanded Network Our field engineers also have the enQre Otis library ofwlring diagrams, <br /> procedure! instructions, and parts Infomratlon at thelrfrngertips. Together, the <br /> technician and the field engineercan troubleshoot a repairin a fraction of the <br /> time ftwould otherwise have taken. With OtIsROLE support, problems that <br /> used to take days to resolve when the technician worked on his own, are <br /> often resolved now in as little as ten minutes, <br /> Naturally, that means. consistently reliable vertical transportation <br /> systems for ourcustomers. <br /> Ot1s ROLE-a concepf so slmpleand effecfive-another reason why <br /> Otis is the leader in elevator and escalaformaintenance. <br /> r!• - <br /> I 4 <br /> : <br /> jai <br /> 4 `rti `'k <br /> Fleldanglnesrtroubleshootingacail. ~ Web•enabfad honehelpsexpedfle <br /> Fareground:Otiswldngdtagrams. OSsROLE calPs. <br /> OUs on the intemet www.o8s.com <br /> ® Otts Elevator Company 2003 <br /> MNT 8509 (tt/03) <br /> 25C-13 <br /> <br />