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Otis Elevator Company <br /> NorthAmerlcanArea ~fIS <br /> 71 t E bap Road / <br /> Suite 200 <br /> Anaheim, CA 92805 A United Technologies Company <br /> Noverrtber 3, 2009 <br /> Mr. Mario Ghizzi <br /> Building Maintenance Superintenden# <br /> City of Santa Ana <br /> 20 Civic Center Plaza <br /> M- I 1 <br /> Santa Ana, CA 92702 <br /> Reference: Customer Service Program <br /> Dear Mr. Ghizzi: <br /> Otis Elevator is the largest elevator manufacturing and service company in the world. Otis has been <br /> in the elevator industry since 1853. As such, we draw on a wealth of technical resources and <br /> experience to better serve our customers. <br /> 1. You are assigned an account manager from the local office to handle all sales, service and <br /> contractual matters. Jason Kornmuelier will be your personal account manager. <br /> 2. You also are assigned a Service Supervisor that manages the rou#e technicians and repair <br /> crews. Your Service Supervisor will be Vic Camarena. He has aver 20 years of elevator <br /> experience and is also available at any time to discuss field, maintenance or technical <br /> matters. <br /> 3. The Anaheim Branch Manager is also available to discuss any service related matters also. <br /> The Anaheim Branch General Manager is Bob McLeese. <br /> 4. Otis Line is out• 24/7 customer service/dispatch center. We have representative available at <br /> all times ready to field your service requests. I have enclosed a fact sheet describing Otis <br /> Line in mare depth. <br /> 5. We will give you access to our e-Service system which can provide you with customized <br /> reports, service call history and a wealth of other information regarding your specific elevator <br /> systems and our maintenance program. You also have the ability to place service calls <br /> directly through the e-Service system. I have enclosed a fact sheet with more information on <br /> e-Service. <br /> Sincerely, <br /> ason Kornmueller <br /> <br /> Account Manager <br /> 25C-15 <br /> <br />