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' ~ OTIS <br /> SERVICE <br /> Around-the-clock response because problems <br /> don't keep office hours. <br /> Annual number of Incoming No matterwhere you are in the U.S. orCanada, you can Galt OTiSLINE® <br /> telephone calls forinqulries, service when ouhaveanelevatororescatator roblem.Acustomerservice <br /> messages and service Y p <br /> 1.2 M{LLlON representative is ready to respond quickly to yourproblem. <br /> Average wart time before Within minutes, a customerservice representative can have a <br /> speaking to a customer service mechanic on fhe way to your building. Our service professionals are on call <br /> representative 24 hours a day, seven days a week to ensure a prompt professienal <br /> 9SECONDS response. <br /> Average Ume from customer cau Ifyou have an Otis HANDSOFFm emergency telephone, you can <br /> until the elevator or escalator is program it tocallOTISLlNEautomaticallyinemergencysifuations.Our <br /> back In service customer service representatives are lralned to respond professionally. For <br /> 2 ff2 HOURS maintenance customers, no third party phone service is needed, saving you <br /> Telephone numbers the cost of an additional service and related fees. <br /> English: (800} 233-8897 In addition, OTISLtNE togs alt service Gaits into its database. You oryour <br /> French: (800 238-5847 Otis representative can refer to this valuable building-history information at <br /> Spanish: {800} 872-6847 anytime. <br /> RENtH <br /> Mare and more Otis elevators are equipped for REMaon-site monitoring. REM <br /> equipment, located fn file machine room, continuously monitors yourelevator's <br /> performance. If it detects a need forservlce, fhe REM system automatically <br /> sends a service request to OTISLINE's REM Center.An OTISLINE representa- <br /> tive wlllrespond according to fhe terms ofyour Otis maintenance contract. <br /> e*Service <br /> e*Service gives you immediate information about the elevators and escalators <br /> !n your building, With a*Service, you can access your building's elevator and <br /> escalatorperformanced~ta and place service calls to OTISLINE through the <br /> infemet. <br /> Web-enabled Phones <br /> CellularphoneswithinternetaccessenableyourOtlsmechanlctabein <br /> constant communication with OTISLINE. YourOtis mechanic can respond to a <br /> ~Y page right away with the web-phone. <br /> , Formore tnformatton on these and otherservices, please tog onto <br /> www.otis.com or call us at (800} 441-6897 For an 01is office near you. <br /> <br /> AI <br /> j fy <br /> f <br /> 4: <br /> ~y <br /> Ri, 1 <br /> L:, <br /> . <br /> I <br /> Otis on the Internet www.otis.com <br /> ® OUs Elevator Company 2003 <br /> bStJT--8502 {0303} <br /> 25C-16 <br /> <br />