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<br /> ATTACHMENT A <br /> with any successful organization especially police agencies which are customer service <br /> driven. <br /> Goals for the project include, but are not limited to ensuring: (1) requests for service are <br /> handled courteously; (2) requests are addressed in a competent manner; (3) customer <br /> inquiries are efficiently handled; and, (4) services meet customer needs and expectations. <br /> Strategies to be used for project: <br /> Management staff will interview and select the best qualified trainer within the budget <br /> parameters to provide enhanced customer service skills to professional staff. The training <br /> will be scheduled to ensure all identified staff successfully participate in the program. <br /> Quantifiable Performance Measures: <br /> 1. Measure the number of professional staff who successfully complete the training. <br /> 2. Measure customer feedback positive and complaints. <br /> Timeline an~or proiect plan: <br /> The project will be completed within the City of Irvine's 2009-10 Fiscal Year. <br /> Funding: <br /> Total Allocation: $16,193 <br /> PROACT Contribution: (10%) $1,619 <br /> Administrative Fee (9%): $1,457 <br /> Funds Retained by City of Irvine: $13,117 <br /> City: La Habra <br /> The City of La Habra proposes to use the 2009 Justice Assistance Grant funding as <br /> follows: <br /> Project Objectives (Type of programs to be funded and need for the programs; refer to <br /> solicitation) <br /> The City of La Habra will use 2009 JAG funds to enhance and improve its technology <br /> program in the area of radio communications. <br /> 2009- DJ-BX-0033 Page 15 of 27 <br /> 20A-22 <br /> <br />