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SPECIAL PROVlS10NS <br /> See Scope of Work on Special Provisions Page. Santa Ana Police Administration Building and the <br /> Detention Facility., Solution 1 <br /> Santa Ana Police Departmcrrt, Santa Ana Municipal Jail, Santa Ana City Hall; DIVISION 17. <br /> This agreement provides for the follow'sng and it will supersede associated Language within the agreement. <br /> This is a full service agreement. The equipment covered is the C-Cme 9000 System and the field devices that are listed <br /> on Pricing Summary page of this agreement. Also included is replacement of the ISC Controllers in the event of card <br /> failure. Services include: <br /> Battery Replacement and Software upgrades and Software Support Agreement. <br /> EMERGENCY SERVICE CALL AND LABOR: For products specified within this provision 24-hour/7-day Service <br /> (Provided 24 hours a day, 7 days a week, including holidays). This provision includes labor, travel and mileage charges <br /> for repairs associated with normal equipment failures. Emergency service response time shall be provided within 24 <br /> hours. This provision provides labor to troubleshoot and diagnose system problems, and the labor to replace failed <br /> devices. Phone response to service request shall be within hvo hours. On-site response shall be within six Erours for <br /> critical system service. <br /> SimplexGrinneli wiliprovide asite box (22W x lOH x B.SD) to store spare parts to support the system. The box is to be <br /> mounted on the wall in a space designated by the City of Santa Ana. <br /> <br /> x2009 Simp[eaGrinntll kP. AI I righa resm'rd. Paga 3 of S <br /> 25A-8 <br /> <br />