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5.2.10.3. Company and all Drivers shall provide electronic processing of <br /> credit cards as a payment option to customers. <br /> 5.2.10.4. Company shall maintain the ability to provide OCTAP, upon <br /> request, the following order and dispatch record information for <br /> each service request: <br /> - Driver responding to service request; <br /> - Location of pickup request; <br /> - Identification of order taker; <br /> - Date and time order was placed, printed with time machine <br /> and/or computer dispatch system; <br /> - Time delay quoted, if any; <br /> - Identification of Taxicab dispatched (the Company must <br /> also, through a separate record, be able to identify the <br /> name of the Driver); and <br /> - Time of dispatch, printed with time machine and/or <br /> computer dispatch system. <br /> 5.2.10.5. Company shall keep order and dispatch records readily <br /> available to OCTAP for at least ninety (90) days. <br /> 5.2.10.6. Company shall have a written lost and found policy and shall <br /> have submitted a copy to OCTAP. <br /> 5.2.10.7. Company shall have a policy in place to receive complaints. <br /> The complaint policy must contain the mechanism for receiving <br /> complaints, investigation, and final resolution of complaints, as <br /> well as corrective actions. All complaints must be responded <br /> to in an expedient, responsible, and professional manner. <br /> 5.3. Basis for Denial. <br /> A Company Permit shall be denied if any of the following apply to an applicant <br /> Company or to any owner, partner or principal officer of an applicant Company: <br /> 5.3.1. Is under the age of 18 years; <br /> 5.3.2. Falsifies material information on the application for Company Permit within <br /> the past one (1) year; <br /> 5.3.3. Is a registered sex offender pursuant to California Penal Code Section <br /> 290; <br /> Page 9 <br /> <br /> c,szi?; i <br /> 55C-19 <br /> <br />