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it GRAMM LEACH BLILEY ADDENDUM TO RECALL DIPS SERVICES AGREEMENT !] <br />Recall Initials Customer Initials 4 <br />This addendum ( "Ad ndum ") is incorporated into the Confidentiality section of the Recall DPS Terms and Conditions that constitute Section B of the Recall <br />Services Agreement ( Services Agreement ") between Recall Total Information Management, Inc. ( "Recall ") and City of Santa Ana ( "Customer") to the extent that <br />the Services Agreement requires Recall to provide services with respect to nonpublic personal information ( "NPI "), as defined below. For purposes of this <br />Addendum Recall is identified as "Recall" and Customer is identified as "Institution ". <br />1. For purposes of this Addendum, "NPI" means nonpublic personal information about Institution's customers and consumers as those terms are defined in Title <br />V or the Gramm - Leach - Bliley Act ( "GLBA "), and to which Recall may have incidental access. <br />2. To facilitate Institution's ability to demonstrate compliance with the privacy obligations of the GLBA, Recall agrees to use reasonable efforts: <br />a. not to disclose, without the consent of Institution, any NPI to any third party other than (i) to affiliates of Recall and in each such instance (A) only to the <br />employees, independent contractors or subcontractors thereof who are under a written confidentiality obligation with respect thereto and (B) only to the extent <br />required for such employees, independent contractors or subcontractors to perform Recall's obligations under the Services Agreement; (ii) to the affiliates, <br />employees, independent contractors or subcontractors of Institution to the extent required for Recall or Institution to perform its obligations under the Services <br />Agreement; or (iii) as may be required by law or legal process; <br />b. not to use, without the consent of Institution, NPI other than to cant' out the purposes for which such NPI was disclosed by or on behalf of Institution, except <br />as is required by law or legal process; and <br />c. to use appropriate measures designed to (i) ensure the security and confidentiality of the NPI, (ii) protect against anticipated threats or hazards to the <br />security of the NPI, and (iii) protect against the unauthorized access to or use of the NPI. <br />20070809 Short Form DPS Contract 4 of 6 <br />