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City of Santa Ana <br />Performance Outcome Tracking <br />Please find the activity most closely associated to the service that will be provided and place an "X" next to it then answer <br />the question below. Please note the trackina that is involved with thiG activity <br />Place an <br />"X" next to <br />one Activity/ <br />Activity Program City Outcome Tracking Goal HUD Outcome Tracking HUD Goal <br /> Fair Housing Provide fair housing service 1. Provide fair housing Number of persons assisted: Accessibility for the <br /> Services and ongoing analysis of counseling, education and -with new access to a service purpose of providing <br /> impediments to fair enforcement services to -with improved access to a service Decent Affordable <br /> housing. 7,000 Santa Ana -where activity was used to meet a Housing <br /> households. quality standard or measurably improved <br /> "*5-year goal to be quality, report the number that no longer <br /> achieved by FY 09(10 only have access to substandard service <br /> 2. Annually assess actions Number of persons assisted: Accessibility for the <br /> to eliminate impediments -with new access to a service purpose of providing <br /> to fair housing. -with improved access to a service Decent Affordable <br /> -where activity was used to meet a Housing <br /> quality standard or measurably improved <br /> quality, report the number that no longer <br /> only have access to substandard service <br /> Owner- Number of owners assisted Physical safety and Total number of units: Accessibility for the <br /> Occupied to rehabilitate their primary comfort will be improved -Number occupied by elderly purpose of providing <br /> Housing residence for the following for Low and Moderate -Number of units brought from Decent Affordable <br /> Rehabilitation income categories: income households by substandard to standard condition (HQS Housing <br /> -Extremely Low Income improving homes to a level or local code) <br /> -Very Low Income that meets or exceeds -Number qualified as Energy Star <br /> -Moderate Income HUD housing quality -Number of units brought into compliance <br /> Special Needs Categories standards. with lead safe housing rule (24 CFR part <br /> -Large Families 35) <br /> -Number of units made accessible for <br /> persons with disabilities <br />Describe how you will gather the tracking information, noted above, for that activity. <br />Client contacts are documented on a contact sheet ("callsheet" or investigative contact sheet). All required <br />demographic data is obtained, and the reason for the service request documented. The data gathered is entered <br />in electronic databases for the purposes of data recall, gathering statistics and report preparation. <br />Discrimination allegations that appear to merit inquiry and/or investigation result in the opening of a physical case <br />file. The file is used to document all actions taken in investigating the allegation(s). <br />Exhibit A-1 <br />Page 1 of 1 <br />