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Otis Elevator Company <br />North American Area <br />711 E Ball Road <br />Suite 200 <br />Anaheim, CA 92805 <br />November 3, 2009 <br />Mr. Mario Ghizzi <br />Building Maintenance Superintendent <br />City of Santa Ana <br />20 Civic Center Plaza <br />M-11 <br />Santa Ana, CA 92702 <br />Reference: Technical Experience <br />Dear Mr. Ghizzi: <br />Otis <br />A United Technologies Company <br />Otis Elevator is the largest elevator manufacturing and service company in the world. Otis has been <br />in the elevator industry since 1853. As such, we draw on a wealth of technical resources and <br />experience to better serve our customers. <br />L Our route technicians in the Orange County area each have an average of over 20 years of <br />experience in the service and repair of elevator and escalator systems. <br />2. Otis has troubleshooting specialist technicians in the area that are available for higher level or <br />intermittent issues that arise. <br />3. The technicians also have engineering and technical support available 24/7. I have enclosed <br />a fact sheet describing Otis ROLE (Remote On -Line Engineer) to illustrate the value of this <br />service. <br />4. In addition to a local warehouse of parts; the Otis Service Center, located in Bloomfield, CT, <br />has a massive warehouse of parts available for overnight shipping. They will also support <br />our technicians in locating hard to find or out of production parts as well. <br />5. The Otis Maintenance Management System (OMMS) is a system of preventative <br />maintenance that Otis employs using technology and experience to provide the best possible <br />maintenance to your elevators. I have enclosed a fact sheet describing OMMS more in <br />depth. <br />Sincerely, <br />Xason Kornmueller <br />Account Manager <br />