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Remote On -Line Expert Another Way We Keep Your Elevators Up and Running EXPERT TECHNICAL SUPPORT With OtisROLE support, Otis Elevator Company has expanded a IMMEDIATELY computer -industry mainstay to the high-tech world of elevators. Our "Remote 4,000 Field Technicians On -Line Expert" hotline provides a quick, easy way for our army of field 50 Specialists technicians in the U.S. and Canada to call for backup while troubleshooting Toll -Free Number complex repairs. This support network helps our customers continue to get the fast dependable service for which Otis has always been known. Automatic Routing to Appropri- ate Expert While other elevator service companies send their mechanics out on Timely Resolution their own to navigate an array of problems, Otis has recognized the value of Expertise in Otis and Non -Otis specialized expertise. If one of our technicians runs into a situation he or she Equipment can't immediately diagnose, a toll -free number connects him or her to the PROVEN TRACK RECORD appropriate expert to assist in resolving the issue quickly. 30,000 Calls Handled Annually With one simple phone call, our Otis technician can speak with a Operating Since 1999 practicing specialist a field engineer, who could be located anywhere in RESULTS North America, to answer the mechanic's questions, whether they concern Consistently Reliable Service door adjustment orfine-tuning software. Our skill mapping system means the Significantly Reduced mechanic is automatically routed to the expert who can best resolve the Downtime problem, whether it's in Vancouver, Kokomo, New York, orAnchorage. Shared and Expanded Network Our field engineers also have the entire Otis library of wiring diagrams, procedural instructions, and parts information at their fingertips. Together, the technician and the field engineer can troubleshoot a repair in a fraction of the time it would otherwise have taken. With OtisROLE support, problems that used to take days to resolve when the technician worked on his own, are often resolved now in as little as ten minutes. Naturally, that means consistently reliable vertical transportation systems for our customers. Otis ROLE —a concept so simple and effective —another reason why Otis is the leader in elevator and escalator maintenance. Field engineer troubleshooting a call. Foreground: Otis wiring diagrams. Web -enabled phone helps expedite OtisROLE calls. Otis on the Internet: www.otis.com ® Otis Elevator Company 2003 MNT-8509 (11/03)