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OTISLINE& Annual number of incoming telephone calls for inquiries, messages and service 1.2 MILLION Average wait time before speaking to a customer service representative BSECONDS Around -the -clock response because problems don't keep office hours. • No matter where you are in the U.S. or Canada, you can call OTISLINE® service when you have an elevator or escalator problem. A customer service representative is ready to respond quickly to your problem. • Within minutes, a customer service representative can have a mechanic on the way to your building. Our service professionals are on call 24 hours a day, seven days a week to ensure a prompt professional response. Average time from customer call If you have an Otis HANDSOFP emergency telephone, you can until the elevator or escalator is program it to call OTISLINE automatically in emergency situations. Our back in service customer service representatives are trained to respond professionally. For 2112 HOURS maintenance customers, no third party phone service is needed, saving you Telephone numbers the cost of an additional service and related fees. English: (800) 233-6847 French: (800) 238-6847 Spanish: (800) 872-6847 • In addition, OTISLINE logs all service calls into its database. You or your Otis representative can refer to this valuable building -history information at any time. RENT® More and more Otis elevators are equipped for REM® on -site monitoring. REM equipment, located in the machine room, continuously monitors your elevator's performance. If it detects a need for service, the REM system automatically sends a service request to OTISLINE's REM Center. An OTISLINE representa- tive will respond according to the terms of your Otis maintenance contract. e*Service e*Service gives you immediate information about the elevators and escalators in your building. With a*Service, you can access your building's elevator and escalator performance data and place service calls to OTISLINE through the internet. Web -enabled Phones Cellular phones with internet access enable your Otis mechanic to be in constant communication with OTISLINE. Your Otis mechanic can respond to a page right away with the web -phone. For more information on these and other services, please log on to www.otis.com or call us at (800) 441-6847 for an Otis office near you. Otis on the Internet: www.otis.com ® Otis Elevator Company 2003 MNT-8502(0303)