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a. The date of notice, name of the complainant, and the name of the party against whom <br />the complaint is filed. <br />b. The date, time and place of hearing before an impartial hearing officer. <br />c. A statement(s) of the alleged violation(s) <br />d. Advise as to where information or assistance may be obtained, and the name, address, <br />and telephone number of the Santa Ana LWIA Equal Employment Opportunities (EEO) <br />Officer who can answer inquiries. <br />B. Conduct of Hearing <br />The hearing shall be conducted in an informal manner with strict rules of evidence not <br />applicable. Unnecessary technicalities should be avoided. It should provide the flexibility to <br />enable adjustment to the circumstances presented. <br />1. The hearing officer shall have complete independence to obtain facts and make <br />decisions. The hearing officer shall be in a position to render impartial decisions and <br />thus should not be subordinate to the Santa Ana LWIA or its sub recipients. The hearing <br />officer will be selected from a list of names on file with the EEO Officer. <br />2. Full regard must be given to the requirements of due process to insure a fair and <br />impartial hearing. <br />3. The hearing office designated by the EEO Officer to function in aquasi-judicial capacity <br />should begin the hearing by summarizing the record and the issue and should explain <br />the manner in which the hearing will be conducted, making sure that everyone involved <br />understands the proceedings. Such explanations should be adapted to the needs of the <br />specific situation. The hearing officer might take testimony under oath or affirmation to <br />give some assurance of veracity to the hearing. <br />4. The burden of proof should be reasonable and flexible, dependent upon the <br />circumstances of the case involved. The hearing officer determines the order of proof. <br />Generally, the party making the complaint has the obligation of establishing his or her <br />case and should be examined first. <br />5. The party involved should have the right to be represented (at their own expense) if <br />he/she so desires. Other he/she is limited to his/her own abilities and those to the <br />hearing officer in obtaining testimony in the case. <br />6. It is important that the hearing officer obtain the fullest information for the record. If the <br />parties involved, or their representatives, do not know how to ask the right or pertinent <br />questions in pursuing their right to due process, it shall be necessary for the hearing <br />officer to step in to have all the materials and relevant facts elicited. <br />10 <br />EXHIBIT C <br />