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7. The practice in informal hearings is generally not to apply strict rules of evidence in <br />obtaining facts. However, the quantity of evidence required to support a decision on an <br />issue should be sufficiently credible that the state (or other appropriate agency), upon <br />reviewing the decision, would conclude that the decision is supported by substantial <br />evidence. <br />8. The hearing officer should attempt to negotiate a resolution of the issue at any time prior <br />to the conclusion of the hearing. <br />9. Within ten (10) days of the conclusion of the hearing, the hearing officer will issue a <br />recommended decision to the LWIA for final determination. The recommended decision <br />shall be in writing and may be accepted, rejected or modified by the Santa Ana <br />Workforce Investment Board. <br />C. Issuance of Decision <br />Within sixty (60) calendar days of filing of the complaint, the Santa Ana LWIA shall issue a <br />written decision to afl parties by first class mail. The final decision shall contain the following <br />information: <br />1. The name of the parties involved. <br />2. A statement of the alleged violation and issues related to the alleged violation. <br />3. A statement of the facts. <br />4. The decision and the reasons for the decision. <br />5. A statement of corrective action, if any, to be taken. <br />6. Notice of the right to request, within ten (10) calendar days of receipt of the decision, a <br />review of the decision by the State Review Panel. <br />D. Record of Hearing <br />An administrative file containing support documents on the complaint resolution process <br />hearing conducted will be retained by the Santa Ana LWIA. The purpose of a record is to <br />serve as substantiation of the process followed by the Santa Ana LWIA on the resolution of <br />the issues and the results. This information would then be available for subsequent review <br />in the event the matter is raised with the State. Such records must be retained for athree- <br />year period after the grant has been officially closed out. <br />The Santa Ana LWIA's written decision will be included in the record. Evidence received at <br />the hearing, notes by the hearing officer, stenographer's notes and tape recordings may <br />also be used. <br />E. Establishment of Complaint Procedures <br />In accordance with Section 667.600, each employing agency including private-for-profit <br />employers of participants under the Act is required to establish a complaint procedure for <br />resolving matters relating to the terms and conditions of employment. Employers may <br />11 <br />EXHIBIT C <br />