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operate their own grievance system or may utilize the Santa Ana LWIA's established <br />procedures under Section 667.600. At a minimum these procedures must include: <br />s <br />1. Written notice, upon enrollment into employment training services, of the scope and <br />availability of such procedures. Employer's grievance procedures shall be set forth in a <br />written document and must meet the regulation mandate that a complaint will be <br />resolved with sixty (60) days from the date the complaint was filed. A copy of employer's <br />grievance procedure shall be provided to each participant upon enrollment in <br />employment training. <br />2. Written notice, at the time the grievance is filed, of the procedures under which the <br />grievance will be processed. <br />3. Written notification of the disposition of the grievance and a written decision shall be <br />issued within thirty (30) days of the filing of the grievance unless a present and long <br />established grievance specifically provides other limits; and <br />4. Written notification of the participant's right to request a review of the employer's <br />decision by the Santa Ana LWIA and the State Review Panel in accordance with Section <br />667.600. <br />IV. Procedures for Handling Complaints at the State Level <br />Section 181 (c) of the Act and the WIA regulations at 20 CFR, Section 667.600 (d) requires the <br />Governor to establish a State Review process of complaints filed at the LWIA grant recipient <br />level and of complaints initially filed at the State level. <br />Appeals of decisions issued at the LWIA level including audit disallowances and sanctions shall <br />be reviewed by the State Review Panel. The State Review Panel shall review the record <br />established at the LWIA level and shall issue a decision based on the information contained <br />therein. <br />Complaints which may be initially filed at the State level will be heard by an independent <br />hearing officer designated by the State Workforce Investment Division (WID). The hearing <br />officer shall conduct a hearing and issue a recommended decision to the State Panel. The <br />recommended decision shall be in writing and may be accepted, rejected or modified by the <br />State Review Panel. <br />A. Form and Filing of Complaint. <br />1. Request for State Review of LWIA Level Decisions <br />On receipt of a complainant's request for review because of an unsatisfactory decision, <br />the State shall provide for an independent state review. <br />2. Filing of Requests for State Review <br />The State Review Panel shall review all LWIA level decisions when a request for review <br />is filed within 10 days of receipt of the adverse decision. Such requests must be filed in <br />sz <br />EXHIBIT C <br />