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B. Experience 1. Briefly outline all youth programs that your agency has operated during the last 2 years. Include discussion of past performance as related to WIA performance goals Organizations with no experience in providing WIA services should explain unique advantages or value associated with their proposal. Over the last two years The BRIDGE has operated the following programs: U.S. Department of Labor Youth Offenders Grant (3 year grant ended 12/31/08): WIA Youth Out of School Program for the County of Orange County Workforce Investment Board in the City of Orange and San Juan Capistrano WIA Youth Program for the City of Long Beach Pacific Gateway Workforce Investment Area 2. What kind of experience do you have in incorporating parents youth and employers into your programs? We have provided and encouraged the involvement of parents, youth and employers when appropriate. The BRIDGE staff and youth actively participate in OC Youth Council; monthly BRIDGE youth meetings; area employers are invited by youth to attend monthly Bridge youth meetings; and we encourage parents to participate when we have relevant topics that will assist in opening up pathways of conversations with youth (i.e., gang prevention). 3. Describe how staff will receive trainina and ongoing staff development to increase staff capacity and expertise in the field of youth development and employment Front- line staff will be provided with pertinent training and technical support that will support their efforts. Short-term training includes organizational philosophy, customer service, diversity and sexual harassment, program model overview, grant expectations, performance measurements and expectations, participant eligibility requirements, appropriate assessment techniques and how to evaluate results accurately, how to make an appropriate referral and follow-up, monthly and other reporting requirements and overview of on-going training and scheduling. Long-term training will include Leadership Development (setting the right goals, effective decision making processes, teambuilding, interpersonal skill development, effective communication and delivering results); cross training of all staff and understanding of each other's job descriptions and responsibilities; Effective Tools for Partnership Development and Program Sustainability; effectively working with employers, labor unions and Employer Associations (insight into better employer participation with program and participants); case management, determination of complementary and leveraged participant services; Effective Individual Service Strategy/Plan Development; When to give customer service survey and how to interpret results; Effective Presentation Skills; How to Plan an Employer Breakfast (tools, presentation, selling fee for service); and Individual goal setting and time management. 4. List the positions dedicated to this proposal Include a description of duties and time allocation for each responsibility. All of our staff has extensive experience in program oversight, labor relations and a deep knowledge of the building and construction trades industry, utility industry, union apprenticeship programs, and retail industry and are Page 112 EXHIBIT A