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. ~ Dne fa~n1ly ~va,s nat happy xth present unit because child eras asac1at~n with `moron crowd' in the nei hborhoad. They are beginning search for ne~v unit hosts ofrr~oving deposits, etc} prevent moving from where they are satxsf~ed to where they nay be even happier, • ~verheln~ing m.~ ority liked where they lived and proximity to their camn~unity, schools, shopping, etc. • could like to find a rental house instead of an apartrnent~ ~]o you kuo about the Fair ~ou~iug ouncii of grange ouuty? Although ~ ~D°Io of tenants receive information an the council during their initial voucher briefing and at each change of unit, only 1 ~°Io of the ~Tietna.ese group and zero from the panlsh group stated they mere aware of the ~`axr Housing ounc~l. 10~°IQ of the English group was familiar with the ounc1l. Dave you ever eon~~cted the "air ~ouin ouncii, or used their services? • Two rnen~bers from the English group had ~.tten letters to the Fair Housing council. ~'eIl us about our customer services to yau. . Remember the last ti.e e contacted you by telephone. Hour did it a? • food to have person answer the phone. • Housing worker's voice mail message was not updated; client didn't know _ she vas out for several days. text, think about a recent notification by mail,,.. Did it provide enough information and was it easy to understand? • Letters are easily understandable and received in enough t7me before the eventlappointrnent. • Tenant newsletters are useful and interesting Nov picture when you last ca.e to pity Hall far an appointment. Describe your experiences at our Reception Desk. • excellent. Receptionist is always courteous and professional. 5 • If a foreign language speaker is needed, one is found quickly. • ~vben it is busy at the front desk, other stffrnembers step into help. This is greatly appreciated.