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I <br /> I <br /> how about during the re-e~am~natlon lntervxew with your Hous1ng pec~allst? <br /> • Those who had their re-examinations conducted by n~a~l enjoyed the <br /> convenience. <br /> • Paperwork requirements are spelled out and easy to fallow. <br /> Last, tell us about when the staff member visited your home for the annual ~ <br /> inspection. what went well, and what could be improved`? <br /> ~ one family would ~1ke shorter xnspect1on appa~ntment windows, e.g. moo, <br /> hour tin~efran~es instead of four-hour tim.efra~nes. <br /> • Families reported good awareness of status ofpasslfail items frorn the <br /> inspector. food co~nn~unication between tenants and inspectors. <br /> ~ Inc client would like more ir~for~nation Qn the tirrze Irmit owner has to <br /> conduct repairs. <br /> ~t~er c~m~nents or reco~nrnend~trons. <br /> • Letter of recommendation from the Authority far use by tenants to use during <br /> <br /> _ . _ other change of unit, especially for those who have track record ofno tenant- <br /> ca~used H violations, etc. This would help client market themselves to <br /> prospective landlordslmanagers. <br /> ~ one client expressed concern she might lose her assistance as a result of all the <br /> government cutbacks. <br /> • one client was concerned about becoming portable client of another housing <br /> agency once bounty-wide Nobility tra~.sitions to Portability. the stated she was <br /> hoping the customer service at the new Authority would be as goad as Santa <br /> Ana'sF <br /> <br />