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improvement plan based on the results of the customer satisfaction survey. We are committed to <br /> providing exceptional customer services and will strive for continuous improvement utilizing <br /> data collected and by sharing this valuable information with all youth Service Providers. <br /> FISCAL OVERSIGHT <br /> The SAWC is responsible for processing the Service Providers invoices and reimbursement <br /> requests. It is the responsibility of the SAWC to ensure that all Service Providers understand <br /> that the utilization of WIA funds is to be reasonable, allowable and allocable as required by <br /> Office of Management and Budget (OMB) circulars, Code of Federal Regulations, EDD <br /> Directives and City of Santa Ana policies. The Fiscal Specialist provides a mandatory annual <br /> training to all Service Providers fiscal staff regarding the necessary requirements for invoicing <br /> their program expenses. <br /> The Santa Ana WIB is required by federal regulation to conduct a fiscal monitoring of all <br /> programs funded by WIA. Onsite monitoring must occur at least once during the program year, <br /> must review fiscal records as well as policies and procedures, and provide a written report <br /> delineating findings, any needed corrective actions, a timeline for accomplishing the corrective <br /> actions and include any follow-up on corrective actions. The SAWC Fiscal Specialist establishes <br /> a monitoring schedule for visiting each program operator in the YSPN. During the review, <br /> financial records are sampled to ensure accuracy and compliance with federal, state and local <br /> regulations. Technical assistance is offered when necessary to establish and maintain accurate <br /> accounting procedures. SAWC fiscal staff works with the service provider's fiscal staff to <br /> resolve any issues that arise from the monitoring. Written reports are issued indicating findings <br /> and weaknesses. Staff follows up with the program operators to resolve findings and maintain <br /> financial records as required by regulations. <br /> FISCAL CAPACITY <br /> <br /> - The SAWC is a part of the City of Santa Ana. All fiscal and rocurement o erations follow the <br /> p p <br /> policies and procedures of the City. As a part of the City's accounting system, the SAWC has <br /> various account numbers assigned that relate to specific funding sources. Revenues and <br /> 11 <br /> 25K-15 <br /> <br />