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(ETA) approved the Common Performance Measures. As the Service Navigator, the SAWC <br /> prepared for these changes and had staff attend common measure trainings through DOL and at <br /> the annual California Workforce Association Conferences. This is just one example of our <br /> commitment to helping the YSPN stay in compliance and up-to-date with new regulations so the <br /> YSPN can succeed in meeting all Federal, State, and locally mandated performance measures. <br /> The SAWC also provided training on Common Measures to allow all Service Providers to have a <br /> basic understanding of what Common Measures are and how they will affect them. <br /> The SAWC will provide all Service Providers with individual exit oversight. Staff will meet <br /> individually with each Service Provider to go over exit strategies for each youth actively enrolled <br /> on their case load and evaluate which youth are ready to exit the program and how their exit will <br /> impact the overall success of the YSPN. The SAWC will train all Service Providers on how to <br /> exit and follow-up on their youth in order to comply with federal, state, and local regulations. <br /> We will use our data base to provide reports to the Service Providers and inform them of follow- <br /> up due dates for each participant at their 30, 60, 152 2"d 3`d and 4th quarter follow-up. The <br /> Service Provider will also receive updated charts and data informing them of their progress with <br /> WIA Performance Measures-individually and as a Network. This will ensure that as a network <br /> we stay informed of our planned versus actual goal attainments and that we meet all performance <br /> measurements. <br /> CUSTOMER SATISFACTION <br /> Measuring customer satisfaction has always been an integral part of the YSPN program <br /> operation. Currently, the SAWC is responsible for monitoring and supporting continuous <br /> improvement work teams as well as monitoring and increasing customer satisfaction for the <br /> entire SAWC. A customer satisfaction survey tool for clients and employers has been developed <br /> for those serviced by the SAWC. The SAWC will assist in tailoring a survey for participants <br /> under the YSPN. All Service Providers will administer surveys during the life of the program as <br /> youth are exited from the program. In addition, all customer satisfaction outcomes will be <br /> <br /> reported to the Youth Council. The SAWC will create and implement a continuous <br /> 10 <br /> 25K-14 <br /> <br />