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<br />CONSULTING SERVICES <br />A. Police Services Dispatcher Recruitment Services will include: <br />a. Evaluating and enhancing SAPD’s current job posting for Police Services Dispatcher. <br />b. Evaluate and enhance SAPD’s current hiring practices for Police Services Dispatchers. <br />c. Evaluate and enhance SAPD’s current recruitment practices for Police Services Dispatchers. <br />B. Police Services Dispatcher Training Services will include: <br />a. Development of Communications Training Manual to include: <br />b. Construct timelines and training benchmarks for Communication Training Officers (CTO) that fall in <br />line with the policies and procedures of the SAPD. <br />c. Manual must be specific to the policies and procedures of the SAPD, and updates shall be provided <br />on an as needed basis. <br />d. Provide training for all Communications Training Officers (CTO) on an as needed basis throughout <br />the duration of the Agreement. <br />C. Police Services Dispatcher Staffing Services will include: <br />a. Assess the staffing structures, levels, and scheduling practices, including the use of overtime <br />within the Communications Division for optimization. <br />b. Research and review applicable best practices, regulations, and state and industry standards <br />related to staffing, overtime, call time standards, including the MOU’s between the City of Santa <br />Ana and the Police Officers Association (POA). <br />c. Analyze and determine optimal staffing and workload levels for the Communications Division <br />personnel. <br /> <br />KEY ASSUMPTIONS <br />Kim Turner, LLC makes the following key assumptions when preparing our competitive price proposal for the City <br />of Santa Ana. <br />● Payable NET-30, billed monthly. <br />● Work requested outside the scope of work will be separately negotiated and billed at an hourly rate of <br />$425.00. <br />● All travel and lodging for Kim Turner, LLC related to this project is inclusive of the quote for services and <br />will be the sole responsibility of Kim Turner, LLC. <br /> <br /> <br /> <br /> <br /> <br />29