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0 MOTOROLA SOLUTIONS QUOTE-3014423 LPR REMOTE MONITORING SERVICE STATEMENT OF WORK OVERVIEW The Remote Monitoring service provides Motorola Solutions' Network Operations Center("NOC")with operational status of Customer's LPR cameras, enabling the NOC to provide proactive technical support response to defined alerts from the Customer's camera system. When an actionable event takes place, it becomes an incident. Centralized Managed Support Operations ("CMSO")technologists acknowledge and assess these incidents, and initiate a defined response. This Statement of Work("SOW"), including all of its subsections and attachments, is an integral part of the applicable agreement and applicable addenda("Agreement") between Motorola Solutions, Inc. ("Motorola Solutions") and the customer("Customer").All services provided under this SOW shall be governed by the terms of the Agreement. DESCRIPTION OF SERVICE This service is made up of two main components: 1. Upon initial purchase of this Service, Motorola Customer Representatives will onboard the Customer to receive service. 2. The alerts will be monitored and responded to by the NOC. Alerts will be generated based on the health status of the camera. These alerts may be tied to events like a camera losing power or not recording detections after a defined period of time. SCOPE Remote Monitoring service will provide a response to detected health status alerts. The NOC will begin the standard troubleshooting process on the system directly and initiate the appropriate next steps. MOTOROLA SOLUTIONS RESPONSIBILITIES • Verify connectivity and event monitoring prior to system acceptance or start date of the Service. • Once alerted, create an incident, as necessary. Gather information to perform the following: - Describe the event - Assign and track the incident to resolution (if applicable) • Electronically transmit the Incident ticket to the Customer. • Maintain communication as needed with the Customer in the field until incident resolution. • Upon request, provide updates on incident resolution to the Customer. • If the Customer would like to have an on-site technician dispatched, LPR Standard On-site Replacement is an optional solution available for purchase with associated fees. Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola(the ""Underlying Agreement"")[hat authorizes Customer to purchase equipment and/or services or license software(collectively""Products"").If no Underlying Agreement exists between Motorola and Customer,then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products. Page 25