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aMOTOROLA SOLUTIONS QUOTE-3014423 LIMITATIONS AND EXCLUSIONS The following activities are outside the scope of the LPR Remote Monitoring service: • Motorola Solutions will not monitor alerts from any elements outside of the Customer's identified LPR solution, or monitor infrastructure provided by a third party, unless specifically agreed upon in writing. Monitored elements must be within the Motorola LPR Solution and capable of sending alerts to the monitoring platform. • Customer shall inform Motorola Solutions of any changes made to the Motorola Solutions System. Motorola Solutions is not responsible or liable for Services necessary due to such changes. Additional support charges above contracted service agreement fees may apply if Motorola Solutions determines that system faults were caused by the Customer or a third party making changes to the System without written approval from Motorola Solutions. • Monitoring of network transport, such as WAN ports,WAN Cloud and redundant paths, unless provided by supplemental service outside this standard scope. • On-site visits required to resolve technical issues that cannot be resolved by working remotely with the Customer's technical resource. • System installations, hardware upgrades and expansions. • Customer training. • Hardware repair and/or replacement. • Network security services. • Information Assurance. • Customer-provided or third-party equipment, services or software not provided by Motorola. CUSTOMER RESPONSIBILITIES • Provide internet connectivity for the camera(s) included in this service, unless otherwise provided as agreed upon by Motorola Solutions. • Purchase camera licenses for any cameras covered by this service. • Provide access to the camera as needed for troubleshooting efforts. • Provide continuous utility service to any Motorola Solutions supported equipment installed or used at the Customer's premises to support delivery of the service. The Customer agrees to take reasonable due care to secure the Motorola Solutions supported equipment from theft or damage while on the Customer's premises. • Prior to contract start date, provide Motorola Solutions with pre-defined information necessary to complete a Customer Support Plan (CSP), including: — Incident notification preferences and procedure — Repair verification preference and procedure — Database and escalation procedure forms • Submit timely changes in any information previously supplied to Motorola Solutions and included in the CSP. • Notify the CMSO when the Customer performs any activity that impacts the system. Activity that impacts the system may include, but is not limited to: installing software or hardware upgrades, performing upgrades to the network, renaming elements or devices within the network, moving (including installing/reinstalling/deinstalling) cameras, and taking down part of the system to perform maintenance.All such changes must be communicated through the opening of a Change("CRQ)ticket with the NOC. • Allow Motorola Solutions field service technician, if designated in the CSP, access to remove Motorola Solutions-owned monitoring equipment upon cancellation of service. Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola(the ""Underlying Agreement"")that authorizes Customer to purchase equipment and/or services or license software(collectively""Products"").If no Underlying Agreement exists between Motorola and Customer,then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products. Page 26