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MOTOROLA SOLUTIONS QUOTE-3014423 LPR STANDARD ON-SITE REPLACEMENT STATEMENT OF WORK OVERVIEW Motorola Solutions' LPR Standard On-site Replacement service provides incident management for on-site technical service requests associated with hardware replacement provided under warranty or extended warranty. The service is delivered by Motorola's Centralized Managed Support Operations ("CMSO") in cooperation with a local service provider. This Statement of Work("SOW"), including all of its subsections and attachments, is an integral part of the applicable master agreement and any applicable addenda ("Agreement") between Motorola Solutions, Inc. ("Motorola")and the customer("Customer").All services provided under this SOW shall be governed by the terms of the Agreement. LPR On-site Replacement Service may also be referred to herein as On-site Support. DESCRIPTION OF SERVICE The Motorola CMSO team will receive a request for support that may ultimately require replacement of the hardware under warranty. This replacement will then result in a request for on-site service. The dispatched field service technician will travel to the Customer's location to restore the system in accordance with Section 1.8: Response Times. Motorola will manage incidents as described in this SOW. The CMSO Service Desk will maintain contact with the field service technician until incident closure. GEOGRAPHIC AVAILABILITY LPR Standard On-site Replacement is available in the United States where certified Motorola servicers are present. Response times are based on the Customer's local time zone, availability of personnel and equipment, and site location. INCLUSIONS LPR Standard On-site Replacement Service is provided for Motorola-manufactured equipment, specifically the L6Q camera and associated solar panel, whose installed height is reachable using a maximum 14-foot A-frame ladder. In addition, the equipment must be covered by a warranty plan with advanced replacement as a prerequisite for the LPR Standard On-site Replacement Service. LIMITATIONS AND EXCLUSIONS The following items are excluded from this service: • All Motorola-manufactured equipment beyond the post-cancellation support period. • Any technical service requests related to equipment or hardware no longer under warranty, third-party equipment or software, including Broadband Services and related hardware. • Physically damaged equipment. • Accessories and consumable items including, but not limited to, batteries, connectors, cables, toner or ink cartridges, tower lighting, laptop computers, monitors, keyboards and mouse. Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola(the Underlying Agreement"")that authorizes Customer to purchase equipment and/or services or license software(collectively-'Products"").If no Underlying Agreement exists between Motorola and Customer,then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products. Page 28