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MOTOROLA SOLUTIONS QUOTE-3014423 • Retrieval of video from malfunctioning LPR Cameras. • Construction related services and poles. • Procurement or use of a Bucket Truck or any specialized equipment for accessing or servicing equipment above 14-foot height. • Permitting (unless otherwise agreed upon by parties in writing), local licensing and coordination and costs associated with Public Safety. • State or City-specific specialty contractor licenses. • Procuring or coordinating traffic control where the service is to be performed. • Any electrical or utility work that may be found to be required to restore operation of the equipment. • RF infrastructure and backhaul components, including but not limited to, antennas, transmission lines, antenna dehydrators, microwave, line boosters, amplifiers(such as tower top amplifiers and bi-directional amplifiers), logging recorders, data talker wireless transmitters, short haul modems, combiners, multicouplers, duplexers, shelters, shelter HVAC, generators, UPS's and test equipment. • Racks, furniture and cabinets. • Tower and tower-mounted equipment • Non-standard configurations, customer-modified equipment, and certain third-party equipment, software or solutions. • Any services and replacements during unsafe conditions, including but not limited to Acts of God, Natural Disasters and unsafe weather and site conditions. MOTOROLA SOLUTIONS RESPONSIBILITIES • Receive service requests. • Dispatch a field service technician, as necessary and in accordance with Motorola standard procedures, and provide necessary incident information. • Provide the required personnel access to relevant Customer information, as needed. • Motorola Solutions field service technician will perform the following on-site: - If applicable, evaluate the customer's environment and equipment to determine the source of the issue. This may result in restoration of camera functionality without replacement. - If necessary, replace defective LPR Equipment, per the warranty or extended warranty coverage associated with the defective equipment. - Technician will be equipped with the tools and documentation needed to perform the work and will supply ancillary materials required to perform the service - Update the component with the latest Firmware and/or Software updates and confirm updates. • Close the incident upon receiving notification from the Customer or Motorola field service technician, indicating the incident is resolved. • Provide incident activity reports to the Customer, if requested. CUSTOMER RESPONSIBILITIES • Prior to start date, provide Motorola with the following pre-defined Customer information and preferences necessary: - Incident notification preferences and procedure - Repair verification preference and procedure - Database and escalation procedure forms • As part of service onboarding, establish a Maintenance User Account(username/login)that is to be provided to the responding on-site technician, to be utilized by the technician in effecting camera configuration as needed. Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola(the ""Underlying Agreement"")that authorizes Customer to purchase equipment and/or services or license software(collectively""Products"").If no Underlying Agreement exists between Motorola and Customer,then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products. Page 29