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SIEMENS <br /> Service Agreement Contract Characteristics <br /> Hours of Coverage(Billable) 247 <br /> Response Times(Phone/Online)(Billable) 2 Hours <br /> Response Times(OnsitelEmergency)(Billable) 4 Hours <br /> Remote Services Yes <br /> Third Party Systems No <br /> Monitoring No <br /> Additional Labor Discount 20% <br /> Additional Material Discount 60% <br /> Labor and material discounts are applicable for sites identified in this agreement and are only available for <br /> the disciplines included in this agreement. Material discounts do not apply to 3rd party or non-Siemens <br /> Building Products manufactured components. <br /> EMERGENCY RESPONSES <br /> Phone Number to Call: 800-806-0886 <br /> You may place a service call to the above phone number if the facility you are calling about has <br /> previously been setup in our system. <br /> Page 9of16 <br />