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Online Data Backup & Protection SIEMENS Siemens will perform scheduled database backups remotely of all graphics,reports,configurations, user information and databases,and store this information on a cloud-based secure server. If,for any reason,any of the backed-up information or data is lost from your system,Siemens can reload the information or data on-site or remotely,with your backup copy(if covered elsewhere within this service agreement).The frequency and equipment to be included as part of this service is itemized in the List of Equipment Related Services.Online backups of the SQL database,historical data,and trends are not included with the Desigo CC application backup. Building Services — Mechanical Services that deliver the outcomes you want to achieve Services delivered by Siemens have been developed to help you achieve the outcomes you expect. Scope of Services Customer Directed Support& Preventive Maintenance—Mechanical Pneumatic controls can drift out of calibration with changes in mechanical component performance,building use,and climatic conditions.Siemens will provide preventative maintenance in accordance with a program of standard routines that include calibration as determined by our experience,equipment application and location. Siemens will follow the customers direction as to which pieces of equipment will be addressed under this offering. In addition,with the customer directed support,Siemens will provide a mechanic or pipefitter who will work under your direction.The intent of this service is to offer trained and experienced labor assistance in completing a special project, or meet a facility objective.Specific job responsibilities, goals,work hours and other associated deliverables of this ser- vice are listed in the Appendix section of this service agreement. Connectivity and Communications Siemens Service Portal The Service Portal complements the personalized services you will receive from your local Siemens office by providing greater visibility into equipment and services delivered by Siemens.This web-based portal allows you the ability to submit service re- quests,confirm and modify schedules,track repairs, manage agreements,generate reports,and access critical information; then share it across your entire enterprise quickly and efficiently. The Service Portal is a user-friendly way to increase your productivity and the value of your service program. Data security as a basic requirement We value confidentiality and long-term partnerships.That is why we give the security of your data the highest priority. Before we implement an enhanced service package with remote support,we conduct an indepth analysis of the situation,taking into account national and international regulations,technical infrastructures and industry specifics. Our service employees carefully evaluate your needs on an individual basis with a view toward information security. Annual Repair and Maintenance Funds Funds for Miscellaneous and Unplanned Issues The city & Siemens recognizes the importance of maintaining the aging infrastructure of your facility systems and that there may be unplanned failures that will need to be attended immediately. There will be $75,000 allotted per fiscal year in addition to the dollar amount for the annual services for these unplanned projects and issues that occur. Page 8 of 16