Item 12 - Agreement with Armored Services Company for Armored Transport Services

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(9)CITY OF SANTA ANA j. Contractor will be required to provide an updated personnel list to the City regarding any new staff prior to the new staff member's arrival at the deposit pick up location as well as give written notice in the event of revocation of such authority. k. In the event that Contractor's personnel does not provide proper identification as required to City staff and pick up is refused, Contractor will be required to immediately dispatch properly credentialed staff for deposit pick up at no additional cost. I. Contractor will be required to maintain a dedicated toll -free number for inquiries and customer service. 5. City of Santa Ana Current Pickup Locations — Subject to change in consultation with Contractor Location Address Service Frequency Treasury inside City Hall 20 Civic Center Plaza, Santa Ana, CA 92701 M — Th & Alt F Santa Ana Zoo 1801 E Chestnut Ave, Santa Ana, CA 92701 M — Sat 6. City of Santa Ana Current Deposit Location — Subject to change in consultation with Contractor Location Address Service Frequency 7. Contractor Responsibilities a. Contractor agrees that the secured bag(s) will remain unopened, free from tampering, and will be safely delivered and accepted by the City's designated banking institution for deposit. Contractor will be required to ensure that the proper standard and industry specific controls are in place to prevent tampering of bags and their contents. b. Provide daily pick-up and delivery of cash, checks, and coins from each of the City's pickup locations as listed above, excluding observed holidays. i. It will be the Contractor's responsibility to verify the security of the shipment and notify the City representative(s) if the deposit bag(s) do(es) not appear to be securely locked or sealed prior to acceptance. c. Provide all services, labor, materials, transportation, and equipment needed to perform the work indicated in this agreement. Including but not limited to: i. Manifests, ii. Receipt books, iii. Pick up sheets, iv. Tags, and v. Forms for all locations. Materials supplied must comply with all requirements as specified by the City's financial institution. d. Maintain adequate procedures to ensure that all bank deposit bags are properly secured, inventoried, tracked, and delivered promptly to the correct financial institution. i. Should an error occur such as incorrect delivery or loss, Contractor will be required to provide verbal notice of the error to the City immediately upon discovery, with written notification provided within one business day. e. Contractor will be required to provide a signed, sequentially numbered, receipt to the City, for the deposit at the time of pick up. f. Contractor will be required to retain the original receipt for no less than four years plus current year, as well as the ability to provide deposit tracking for the same four-year period plus current year.