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(9) <br />CITY OF SANTA ANA <br />g. At the time of deposit delivery to the City's financial institution, Contractor's personnel will be <br />required to sign and retain a copy of the time -stamped bank delivery receipt(s), as proof of <br />deposit delivery. <br />i. The City may request, and the Contractor will be required to provide, a copy of the <br />deposit bank's delivery receipt at any time within five years of the deposit pick up date <br />at no additional cost to the City. <br />h. Assume sole liability for the security of the deposit bags immediately upon receipt. <br />i. Liability will cease upon receipt of an authorized signature from the deposit location. <br />i. Provide a special pick-up in the event the proposer fails to pick-up as scheduled at no <br />additional charge or issue appropriate credit on the applicable invoice. <br />j. Research of missing or disputed items will be done at no additional cost to the City. <br />i. The City will make a written notification or email to the firm regarding a missing or <br />disputed deposit. <br />ii. The deposit will be resolved by the contractor within thirty (30) calendar days of <br />notification from the City. <br />iii. If any loss of or damage to any shipment of valuables occurs (in whole or in part), the <br />City shall notify Contractor in writing and by phone as soon as reasonably possible <br />after the loss or damage is discovered or should have been discovered, but in no event <br />later than thirty (30) days after the shipment was picked up by Contractor. <br />k. Provide transport and delivery of change orders as needed. <br />I. Provide reports to the City as requested which include but are not limited to Invoice Reports, <br />Issues Reports, and Delivery Reports. <br />m. Provide documentation of business continuity plan to be utilized in the event of a natural <br />disaster. <br />8. Liaison <br />a. Contractor will appoint a dedicated senior level individual and a qualified back-up, as the <br />Contractor's representative for the entire period of this Agreement to act as a liaison with the <br />City. <br />i. This representative shall be solely responsible for ensuring that Contractor complies <br />with the requirements of this Agreement and resolves issues that may arise on a day- <br />to-day basis during the term of the Agreement. <br />