Agenda Packet_2025-07-01 - Laserfiche WebLink

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14. Follow-Up Services A. All youth participants will receive follow-up services for a minimum of 12 months after exiting the program (option to complete virtual or in-person at Career Success Center). This begins with an exit survey that includes a client testimonial and feedback about services upon exit. After exiting the program, clients will still receive updates about job opportunities, resources and Working Wardrobes events through a period email distribution newsletter. Clients may also request to utilize the Job Search Lab located at the Career Success Center to access the computers and resource library. The Career Navigator will conduct quarterly check-ins for one year post exit. These services will be personalized to each participant's needs and include ongoing support to help them maintain employment, pursue further education, and address any challenges they may encounter in their career journey. B. The Career Navigator will continue their case management and serve as the primary point of contact, offering personalized coaching and mentoring throughout the follow-up process. This continuous support will help participants address any challenges they encounter in areas such as job retention, career advancement, and further education. By offering tailored guidance, the Career Navigator will ensure that participants stay on track to achieve their long-term goals. This may include connecting them to resources that will help remove newly discovered barriers to completing certification programs and/or maintaining employment. C. Each participant's progress will be accessed post-program through quarterly follow-ups. The Career Navigator will track key performance indicators, including employment status, job retention, career advancement, and continued education. A series of questions will be asked during the quarterly follow-ups and captured in Working Wardrobes' CRM, Casebook. Participants will be engaged in goal-setting discussions during each follow-up, ensuring that they are progressing toward their personal and professional milestones. The program will ensure that all youth meet the performance indicators by providing consistent support and adjusting services as needed to address challenges or barriers that may arise during the follow- up period. D-E. To encourage youth retention and goal attainment, the program will provide incentives during the follow-up period. Each participant will be eligible for an incentive in the form of a gift card once they secure employment. To receive the incentive, participants must submit documentation that includes a completed form, a client testimonial, and a copy of their first paycheck. The incentive will be distributed at any point within the 12-month follow-up period, based on when employment is obtained. These incentives are designed to reinforce positive outcomes and encourage continued engagement in the program. Additionally, participants will maintain access to Working Wardrobes' ongoing services as needed, such as career coaching, workshops, and self-paced learning platforms. By providing continued access to these resources, the organization ensures that participants receive the EXHIBIT 2 City Council 10 – 148 7/1/2025