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Position location : Status: Salary Range: Reporting to: Travel requirements: Remote Work: 9-80 Work Schedul e: DESCRIPTION , \brking, Yard robes Client Services Program Coordinator Sa nta Ana, CA Non-Exempt, Full-time $21-$23/hr Cl ient Services Manager 15% local trave l by car, m il eage reimbursement ava il ab le This is pos ition is eligible for remote work. This position is elig ibl e for a 9-80 Altern ative Work Schedu l e. The Clie nt Services Program Coo rdinat or reports directly to the Client Services Manager and is re spon sib le for administrative duties relating to the Cl ient Serv ices t eam. The Program Coordinator is responsible for coordinat i ng al l matters conce rni ng daily operations that involve participants (clients) i n our programs i ncluding; screening r eferrals, schedu ling client appointments, making reminde r phone ca lls, directing clients in quiries to the appropriate program, creati ng and distributin g trai n ing schedules, workshop flyers and sig n-in shee t s, co rrespo nd ence w ith partner age ncies, data entry, filing, coordination of specia l eve nts with other duties as assigne d. (Incl ud ing ass ist ing at the front desk reception area w ith the ph ones and vis itors on occas ion .) The Clie nt Serv ices Program Coo rdi na t o r is profes sional, well organized, has exce llent MS Office sk ills and ha s a des i re to be proact ive and create positive expe ri ences for others as the voice and face of Worki ng Wardrobes' Cli ent Services Department. Prof essiona l i nterpersonal skills, inte raction and follow-up w ith all program participants is an esse ntial fun ct ion of this important pos it ion. DUTIES AND RESPONSIBILITIES Client Services Program Coordinator ha s direct client co ntact and respo nsib ility for f u rtherin g awareness of Working Wardrobes to se rve more individuals in our comm unity including: ADMINISTRATIVE • Perform office ta sks such as; ans weri ng incom in g ca lls from potential and current clients, filing and file manageme nt, creating PowerPoint presentations, tracking cl ie nt i nformation and data entry throu gh var ious systems, set-up room for meetings, order supplies and supportive service cards • Arrange and assist with virtual co urses usin g Zoom , WebEx or other virtual platforms • Deve l op and maintain externa l agency partnerships with a goa l of increasing revenue for the organization • Mainta in operations by in itiati ng, coordinating, and enforcing prog ram, operational, and personne l policies and proced ures in accordance w ith all gran t and contract requi rements • Pa rti cipate in weekly staff and t eam meetings, required training and other programs as requested. • Commun ication w ith clients by co nducting screenings and sc heduling appointments. • Serves as a liaison to vol unteer Caree r Coaches by on boarding and managing their sched ule. • Greets and welcomes all clients for sc hedu led appo i ntments • On occas io n w ill se rve as back-up to the front desk, answering and directing calls that are forwarded from the m ain phone line • Event schedu ling, execution, and eva lu ating for improvement and success for g raduations, client wo rks hops, an d training Updated March 202 5 16 EXHIBIT 2 City Council 10 – 202 7/1/2025