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• Research and present new business opportunities including; business development intended to generate donations of unused professional attire from large corporations as well as local companies Client Services: • Relationship management with clients, vendors, donors, volunteers, and Working Wardrobes staff • Maintain daily client appointment scheduling, daily volunteer coverage schedule, daily and weekly statistical tracking, weekly report production, weekly and monthly billing of services provided. • Oversee the personal shopping services with clients and our volunteer personal shoppers; shop directly with clients in the absence of volunteers and assist as needed. • Facilitate client workshops on and off-site. • Ensure client service delivery is performed according to the organization's mission, policies, procedures, and service philosophy. Treat all clients and volunteers with dignity and respect. • Collect and track participant information in advance to ensure stock on hand is adequate to provide clients variety and options. • Coordinate wardrobe services with fellow colleagues to ensure a successful experience for all. • Establish strong client relationships that will extend into the future so that clients can return to the organization as speakers, advocates, volunteers, and donors. • Coordinate all referrals both to and from Working Wardrobes. Merchandising and Inventory: • Recruit, train and manage inventory assistance volunteers. • Ensure volunteers are merchandising the wardrobe area and offsite partner locations and keeping the mannequins and wardrobe options fresh and current. • Manage inventory at the Wardrobe Center to allow for trips to the off-site Donation Center to identify appropriate items. • Oversee, evaluate and recommend changes for client inventory flow in coordination with Donation Center staff. • Oversee stock levels and plan ahead to order new items when required, including for special events. • Work with the Donation Center team to prepare and execute annual inventory audit at the Career Success Center and Donation Center locations. Administrative Services: • Prepare promotional materials and both on-site and off-site displays. • Develop and maintain external agency partnerships with the goal of increasing revenue for the organization. • Develop presentations to retailers to increase product donations. • Weekly and monthly billing and reconciliation. • Generate daily and weekly statistical and production reports. • Maintain and update client and partner agency database. • Manage controllable costs to keep operations profitable. • Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures in accordance with all grant and contract requirements. • Participate in weekly staff and team meetings, required training and other programs as requested. • Event scheduling, execution, and evaluating for Improvement and success. 19 EXHIBIT 2 City Council 10 – 205 7/1/2025